FAQ

Here are answers to the most common questions about Clyde

Want to learn more about eCommerce integration, features, billing or troubleshooting?

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What are protection plans / extended warranties?

How much does Clyde cost?

Why does Clyde have multiple insurance partners?

How long does it take to integrate Clyde?

How should I talk about Clyde on my store?

How does Clyde interact with my customers?

Who is Clyde?

I want to learn more, who can I speak with?

Is Clyde hiring?

Is Clyde hiring?

Our job is to help businesses close the loyalty loop by innovating how product protection plans are bought, sold and used. If you want to help, here are some roles we’re hiring for.

I want to learn more, who can I speak with?

A member of our team is always waiting to chat! Contact us at here or use the live chat function in the bottom right of this page.

Who is Clyde?

Clyde is a team of customer-focused innovators backed by some of the industry’s leading tech investors. Together we’re making product protection plans work better for everyone—businesses, customers, and insurance companies. Learn more about us here.

How does Clyde interact with my customers?

You decide how to ask your customers to purchase protection -- either through a modal pop-up, on the product page, or in the cart.

Once a customer purchases protection, Clyde automatically emails them with information about their contract, referencing the store they bought it from and the product. They can access the full terms and conditions at hiclyde.com.

How should I talk about Clyde on my store?

Because service contracts, extended warranties, and "protection" are insurance products, there are specific ways in which Clyde's partners are required to advertise and talk about them. You can read more about this in our documentation.

When you agree to use Clyde and sign our terms and conditions, your business agrees to not represent the sale of contracts in any way that might misrepresent the offering.

How long does it take to integrate Clyde?

Our app integrates with your website—or at the sales counter—in minutes. You run your store exactly as normal, and we handle every aspect of your protection plan offering. You use our dashboard to set your offerings to Autopilot and we’ll constantly optimize their price to increase your conversions and margin.

Why does Clyde have multiple insurance partners?

Rather than working with an exclusive partner, our insurance technology platform creates an open marketplace of insurers. That lets us cover the widest range of products and offer your customers the best service and protection.

How much does Clyde cost?

Clyde is free to download from the Shopify and Magento app stores. An implementation and support fee may also apply — reach out to sales@joinclyde.com to learn more.

When a protection plan is sold, you collect the full sale price, including the insurer's premium and your margin. In order to work with our insurance partners, Clyde charges your account every two weeks for the value of your premiums sold. You always keep 100% of your margin, the extra revenue you make on top of the premium.

What are protection plans / extended warranties?

Protection plans are a great way for your customers to protect their products from expensive repairs or replacement of their purchases.

Product protection plans, aka extended warranties, extended service plans, or extended service contracts, provide customers with coverage beyond any manufacturer’s warranty. Terms of a warranty vary based on the product, but most cover mechanical or electrical failure, and many of Clyde’s programs include protection from accidental damage from handling (ADH) as well. Protection plans terms are typically anywhere from 1 to 5 years.

Other questions? We're here to help.

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