We are excited to announce the launch of Clyde’s fully licensed administrator and end-to-end claims administration platform — enabling instant adjudication and resolutions fully managed by Clyde. We’re also thrilled to announce our partnership with global tech care company Asurion, the leading protection plan provider, as an obligor. Additionally, Asurion will provide our retail partners and customers with access to the company’s vast network of repair servicers across the country. Clyde now offers our retail partners a seamless, in-platform claims experience combined with the scale, service, and support expertise of Asurion.
When we started Clyde over two years ago, our mission was to make protection plans accessible for retailers of all sizes by giving merchants the ability to launch top-tier product protection programs with the scale, quality, and pricing reserved for Fortune 10 companies, and to give consumers access to an easy to use, affordable, quality service.
To fully realize this mission, Clyde is taking ownership of the entire customer journey—from contract purchase to claims resolution, and we’re working with the leading obligors in the product warranty space. We decided to build our administrative capabilities from the ground up, putting the customer experience first.
As an administrator, Clyde is re-imagining the claims administration process in two ways. First, Clyde offers auto-adjudication, or real-time claims decisions. Second, our auto-resolution capabilities provide multiple ways of claim fulfillment. Clyde supports three claim fulfillment methods: cash reimbursement (via Venmo, PayPal, or check), promo code payout, or product repair or replacement. Clyde also enables our merchant partners to be the main point of contact for extended warranty claims filing — all within Clyde’s platform.
Clyde’s administrative arm comes on the heels of our new partnership with Asurion. Through this strategic partnership, we will offer our retail partners highly competitive rates and a significantly expanded range of coverage.
We are excited for how our new claims administration capabilities and Asurion’s wealth of experience in the extended warranty space will help us continue to deliver a truly exceptional experience for retailers and their customers.
Read the full announcement here.