Clyde makes managing the movement of money between your business and Clyde 100% hands free. We handle automatic invoicing and refund management. All you need to do is connect a bank account. Read on for more information on Clyde's billing and refund practices.
A contract is broken up into two pieces – the premium and your margin. Clyde bills you for your contracts sold each month and leaves 100% of your margin in your bank account.
You cannot launch or record contract sales without a connected bank account
On the date that you are billed, you will receive the following information via email:
We send this email to the address associated with your Clyde account. Please ensure this is a direct email, not a catch-all.
Clyde uses Stripe to process payments. We don’t save any of your information in our system and all payments are 100% secure. You can connect your bank account instantly or through micro-deposits. You can also connect multiple bank accounts and set a default within Clyde’s Settings page. The Settings icon is located in the bottom left corner of the page.
To expedite the onboarding process, we suggest you connect a bank account during onboarding, which offers instant verification powered by Plaid. If you skip this step during onboarding you can connect a bank account in Clyde’s settings, accessible via the gear in the left hand corner of your dashboard.
If using instant verification:
If using micro-deposits:
If your bank is located outside of the United States, Clyde can charge via credit card or invoice, upon approval.
Once a month, Clyde will issue payments for the margin you make from post-purchase contract sales.
When a customer requests a refund, you can process the refund of their Clyde contract exactly how you’d process a product refund in your platform.
Refunds and cancellations for post-purchase contract sales made on hiclyde.com are handled and processed directly by Clyde.
Depending on how you set up your API/SDK integration, or if you’re processing sales in-store, you’ll need to manually record any refunded contracts.