Clyde makes managing the movement of money between your business and Clyde 100% hands free. We handle automatic invoicing and refund management. All you need to do is connect a bank account. Read on for more information on Clyde's billing and refund practices.
A contract is broken up into two pieces – the premium and your margin. Clyde bills you for your contracts sold each month and leaves 100% of your margin in your bank account.
You cannot launch or record contract sales without a connected bank account
On the date that you are billed, you will receive the following information via email:
We send this email to the address associated with your Clyde account. Please ensure this is a direct email, not a catch-all.
Clyde uses Stripe to process payments. We don’t save any of your information in our system and all payments are 100% secure. You can connect your bank account instantly or through micro-deposits. You can also connect multiple bank accounts and set a default within Clyde’s Settings page. The Settings icon is located in the bottom left corner of the page.
To expedite the onboarding process, we suggest you connect a bank account during onboarding, which offers instant verification powered by Plaid. If you skip this step during onboarding you can connect a bank account in Clyde’s settings, accessible via the gear in the left hand corner of your dashboard.
If using instant verification:
If using micro-deposits:
If your bank is located outside of the United States, Clyde can charge via credit card or invoice, upon approval.
Once a month, Clyde will issue payments for the margin you make from post-purchase contract sales.
When a customer requests a refund, you can process the refund of their Clyde contract exactly how you’d process a product refund in your platform. Clyde’s system will automatically credit your store for the contract sale amount and apply these credits to future contract sales.
Refunds and cancellations for post-purchase contract sales made on hiclyde.com are handled and processed directly by Clyde.
Refunds requested more than 30 days after purchase are prorated based on the amount of time the product was covered. If this happens, please reach out to Clyde's refund team here.
Depending on how you set up your API/SDK integration, or if you’re processing sales in-store, you’ll need to manually record any refunded contracts.