Resend contract details with the click of a mouse
Now store team members can respond in real-time to customer requests for resending contract emails. Access the resend email feature from the dashboard view of an individual sale. This update means retailers can provide a great customer experience without depending on Clyde support.
Matching products to Clyde protection plans just got faster
Matching products to best fit plans has been made faster and simpler with SmartMatch, our rules-based matching machine. Now matching is more efficient and requires no additional action from stores. With SmartMatch, retailers can expect a match rate of up to 100% on eligible products in their store catalogs. Improved matching means you’re always giving customers access to the coverage they want.
Retailer support has a new home
Documentation is now the place to find answers to all of your Clyde questions. Here retailers can find an expanded index of platform, operations and marketing best practices. Each item has a dedicated explanation and images to make the full picture clearer.
Documentation is accessible from the support link in the Clyde dashboard. You can also access Documentation at joinclyde.com/resources/documentation/overview.
Fulfill protection plan orders with timing that fits your ERP
Product order fulfillment times don’t always line up with their associated protection plans. Now Shopify users can opt out of auto fulfillment to recognize protection plan delivery when it makes the most sense for ERPs and balance sheets.
To opt out of auto fulfillment reach out to the Clyde success team.